Terms and Conditions of Use

TERMS AND CONDITIONS OF USE



THESE TERMS & CONDITIONS ARE IN ADDITION TO OUR GENERAL WEBSITE GUIDELINES. PLEASE READ BOTH THE GENERAL TERMS AND THESE SPECIFIC TERMS OF USE BELOW BEFORE YOU SIGN UP.




PAYMENTS


Your payment helps us make more positive change. We give away a minimum of 20% of all of our content for free, and revenue generated from sales of courses, handbooks and toolkits helps us design, develop and create more creative tools for activating positive change. 


Your payment not only covers the expenses of creating and running courses and programs, but it also helps us to build forward, to add more programs and projects, and to offer scholarship assistance as part of our equity access policy. If you need a scholarship or alternative payment plan for any of our products or services, you can apply here.


PAYMENT TERMS


Payments are due upfront before access is granted to a program unless an installment option is provided. If you sign up for an installment payment plan, you are obligated to make all the payments for that course/program, unless you cancel in accordance with our Terms and Conditions outlined here. 


Any refunds will be processed within 30 days of cancellation. Refunds will only be returned to the credit card used for processing the original payment. Any transaction fees such as credit card processing fees will not be refunded. 






ONLINE CLASSES & PRODUCT REFUNDS


We offer a 7-day refund or swap on any class, and 25 days on certification tracks (see full track details below). For in-person and live programs processed via unschools.online.co, refunds are offered based on the specifications outlined below. 


We do not offer refunds on toolkits, handbooks and other downloadable products. If your purchase was not the right fit, we are happy to swap to something else that works for you or offer a credit for any of our other online products. 

Please send all requests to programs@unschools.co






CERTIFICATION TRACKS TUITION PAYMENTS & REFUNDS


In order to make tuition more manageable, the tuition is broken down into smaller monthly payments. 


Tuition payments are distributed over monthly payments. To apply for your final certification, your tuition must be paid in full.


  • PRACTITIONER - 6 monthly payments

  • UNMASTERS - 10 monthly payments

  • EDUCATOR - 15 monthly payments


If, within the first 25 days of your program, you feel like this is really not the right learning experience for you, you can get a full refund. You must notify us via email within 25 days of your initial registration. 


After 25 days, there are no refunds provided on payments made to date, but you can withdraw from the program and cancel your monthly payments at any point going forward. (We hope this never happens!) Returns will not be processed on what you have completed and you will lose access to what you have started. 


If you are considering changing courses or switching tracks, please contact us to discuss. This is totally possible, but you will need to pay the additional costs if you upgrade your track and we can't offer refunds if you downgrade your track. We will do our best to help you with what you need. You can suspend your payments and track progress at any time for up to 3 months without it affecting your progress. 

Contact us in writing via email at programs@unschools.co to discuss the options so you can retain your progress.


CERTIFICATION CONDITIONS:

  • All tuition fees must be paid in full before certification can be applied for and will not be granted unless tuition is paid in full or a scholarship has been issued. 

  • Completion of your track does not guarantee your certification; you must complete all required elements and submit them to the UnSchool along with a certification request and presentation. This will then be reviewed, and an official letter of certification will be issued along with your certificate. 

  • Educator Track Certification is reviewed and renewed annually. You must complete a request and required points to renew your certification. 

  • Certification can be revoked at any time in accordance with the contracted agreement.

  • We reserve the right to change training or licensing fees at any time (if this does happen, you will be notified and given the option to opt out).

  • As a certified Educator, you must adhere to the UnSchool Brand and Playbook Guidelines for anything related to our brand, method or IP.

  • The UnSchool maintains the exclusive rights to all the IP of the content. A certified Educator will be issued with a license to utilize it based on the agreement.

  • You will be issued with a specific certification agreement that outlines all the responsibilities and opportunities that your certification offers.

  • Educator certification does not automatically allow you to run UnSchool programs; you must have an agreement in place to do so.

  • We expect all certified alumni to respect others and act in accordance with the mission, values and objectives of the UnSchool. 

  • We reserve the right to cancel your subscription or certification at any time. 

  • If you are the recipient of a scholarship or tuition reduction, you are still required to complete all the challenges and required elements in order to apply for certification. 





LIVE ONLINE PROGRAMS AND IN-PERSON WORKSHOPS


Payments are due up front in full to secure your place. We accept payments through this website using a secure online booking service (Stripe). We can also receive direct deposits by request only into our bank account, although there is a small 5% processing fee for direct deposits. 


We understand that unexpected things can arise from time to time and a cancellation may have to occur.  We offer refunds that are designed to accommodate your needs with consideration to the feasibility of rebooking your spot and potential loss to program revenue.

  • Within 48 hours of booking, receive a 100% refund minus any processing fees.

  • Within 30 days of the program start date, receive a full refund minus a 15% processing fee.

  • Within 29 days to 14 days of the program start date, receive a 50% refund.

  • Within 14 days of the program start date, you are not eligible for any refund.





CERTIFICATES AND COMPLETION 


Certifications are issued upon successful and demonstrable completion of all course elements. If you do not satisfactorily complete all the required tasks set up for the program, then you will not be eligible for the certification, validation, alumni status or any other award or recognition offered by the UnSchool. 


For in-person and live programs, the lead educator will determine if you have satisfactorily completed all required tasks before confirming accreditation or alumni status. For certification tracks, this is evidenced through a combination of your process journal, the final challenge interview, mentor sessions and the completion checklist. For short courses and classes, quizzes and other interactive elements built into the program determine your completion status. 


COMPLETION CERTIFICATES, POINTS AND CREDIT ARE DEPENDENT ON THE CLASS OR PROGRAM BEING COMPLETED WITH FULL ATTENDANCE AND/OR ACTIVITIES COMPLETE. WE RESERVE THE RIGHT TO REVOKE ALUMNI STATUS, CERTIFICATES, CREDITS AND ANY OTHER UNSCHOOL-ISSUED AWARD AT ANY TIME. 






ACCESS DURATION 


Each offering on the UnSchool Online has a different duration of access. These are between a few days for downloadable products through to a year or two for masterclasses and in-person programs. CHECK THE DURATION OF YOUR PRODUCT ACCESS TO ENSURE YOU ARE HAPPY WITH THE ACCESS DURATION TERMS BEFORE SIGNING UP. 


Short and medium length single courses have access for between 30 - 180 days

The full Disruptive Design Masterclass has 580 days access

Live workshops and in-person programs have 360 days access

Downloadable content such as toolkits and e-books have 5 days access 

Course Packs have 180 days access

Challenge packs have between 30 - 180 days access 


In certain cases, we will offer an extension to your access terms. We reserve the right to offer or deny this based on our own discretion. Please email programs@unschools.co with your request and reasons why you need an extension for consideration. 





BY SIGNING UP TO THE UNSCHOOL, YOU CONFIRM YOU HAVE READ AND AGREE TO THESE TERMS AND CONDITIONS. 






UPDATED: SEPTEMBER 2020